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RETURNS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt number or proof of purchase.

To start a return, you can contact us at info@mtorapparel.com

If your return is accepted, we’ll send you the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@mtorapparel.com


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
If you'd like to exchange an item please let us know what item you'd like to exchange your returned item for upon contacting us to arrange your return. Once the return is received, we will send the exchanged item to you. A refund or additional payment will also be processed to cover the difference, if it applies. 


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process your refund. If you made payment via Afterpay, they will arrange a refund for any amount you have already paid, and cancel any future payments.